Reference

Legal access for Indonesia accounts

2d bergambar sets out Legal terms before you open an account, including access rules, identity checks and how we handle account records.

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2d bergambar Legal access for Indonesia accounts
CONTACT PATHS

Where Legal questions go first

A clear contact route helps when a Legal question affects account access or a wallet record. Start with the account support path if phone verification stalls, then include the account reference and the exact clause you need clarified. For DANA, OVO, GoPay or QRIS matters, keep the payment receipt ready so we can separate a policy question from a wallet-status issue. We can also point you to the right request path when you need a record corrected.

Team online

Account access

Use the account support path when a phone verification step blocks access. Include your account reference and the wording that needs clarification, so our team can address the Legal point without asking you to repeat the full account history.

Wallet records

For DANA, OVO, GoPay or QRIS questions, attach the payment receipt and state the transaction date. This gives us a practical way to check whether the issue concerns Legal records, wallet status or an account detail that needs correction.

Data requests

Ask through the account support route when you want to access, correct or question personal records. We will use the account details supplied during phone verification to identify the right record before responding to your request.

DATA PRACTICE

How we handle Legal records

Legal handling starts with limiting account data to the steps needed for access, payment matching and account protection.

Data use

We connect phone verification details with account activity so we can identify the correct account and handle a Legal request.

Cookie choices

Cookies can retain session preferences between the mobile browser and desktop browser.

Account security

Phone verification is part of the account access step, especially when account details or wallet status require confirmation.

Record retention

We retain account, payment and contact records only as long as needed for account operation, security checks and documented Legal…

Correction requests

If your name, phone detail or payment reference is inaccurate, send the account reference and the requested correction through support.

Contact ownership

Our account support path is the starting point for Legal questions, data access requests and policy clarification.

Legal questions before account access

These Legal answers focus on the checks you may meet before opening an account with 2d bergambar. They cover local-law access, phone verification, payment records, cookies and requests to change personal data. If your situation is not covered, use the account support path and include the account reference, device type and relevant DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt.

Legal refers to the access terms, account checks, data handling, cookies, payment records and contact procedures that apply to your account. Eligibility depends on local law, so confirm that access is permitted where you are before completing the phone verification step.

Access is available only where local law permits. If you are in Indonesia, read the Legal notice first, then follow the account path and phone verification step. We may ask for account details before showing wallet status or account records.

Phone verification helps connect the person requesting access with the correct account record. It can also be requested again after an account change or security event. Keep your phone detail current and contact support if the verification step does not complete.

DANA and QRIS receipts may be linked with your account history to identify a payment status or answer a data request. Keep the receipt and transaction date available. OVO, GoPay, bank transfer and virtual account records follow the same identification approach.

Yes. Send the account reference, the detail that appears incorrect and the requested correction through the account support path. We may complete an additional access check before changing data connected to phone verification or a payment record.

Cookies can remember session choices on a mobile browser, but clearing them may trigger another access check. The Legal terms remain attached to your account. If access behaves differently after clearing cookies, contact support with your device type and account reference.

Use the account support route and state whether you want access to a record, a correction, an explanation or a request about retention. Include your account reference and relevant payment receipt, while removing unrelated personal details from your message.

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